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With The Care It Deserves!
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Owners Benefits
Owning a rental property can be a blessing or a curse, depending on how it is managed. Most newer property owners do not take into account all the issues that may arise from having rental properties. Yes, a rental property can add to your supplemental income to have a better lifestyle, but it can also be a headache when faced with various issues such as repair and maintenance, tenants who don’t pay their rent, emergency after-hours calls and countless other complicated issues like legal eviction process.
At Cook Group Property Management, our job is to ensure all those issues are taken care of and nothing is left for owners to worry about. All you will do is check your bank account monthly and see all paid rents deposited into it.
Below is a list of all the tasks we make sure are taken care of so you can go about your life without stressing over your rental properties or tenants.
Listing & Marketing Your Rental Property
Cook Group Property Management will list and market your rental property on all top popular real estate platforms to ensure it receives the most exposure to all qualified tenants and for the highest rent in your market place. This can include frequent showing of the property to interested parties and open house events, to ensure your property is rented to the most qualified tenant among all applicants. Then after a full credit and background check has been performed and the tenants have been fully screened and ultimately cleared by the owner, we will draw up an electronic lease and close the deal and ensure you will receive a move-in inspection report.
Annual Financial Statement
All owners will receive a full comprehensive annual financial statement for their records.
PROPERTY OWNERS:
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Security & Pet Deposit
As we had mentioned before, one of the things that prompted us to start Cook Group Property Management, was by listening to owners who had many grievances about their current property managements....
the security deposit was among their top issues. Their concern was the fact that although it is their property that was at risk of damage by the tenants, the property managers wanted to hold their deposit and be in control of whether it should be returned to the tenants or be kept by owners due to damages incurred by tenants during their tenancy. We completely understand and sympathize with this sentiment held by owners and so one thing we do differently than most other property managers is, we allow the owners to keep their tenants’ security and pet deposits. You are in complete control on whether this deposit should be returned to your tenant after the property has been vacated or if you feel a portion or all of it should be kept due to incurred damages.
Sale of Your Rental Property
If an owner decides to sell their rental property, Cook Group Property Management will be happy to help. We will list and market your property on all the best known real estate platforms....
to ensure your property is sold quickly and at the highest market price possible without a hitch.
24/7 Portal Access
All owners and tenants will have full 24/7 access to our easy-to-understand portal. In our portal you can monitor everything from rent payments to repair notifications and resolutions....
tenants and owners can also communicate with us on any and all concerns they may have about any issues. Owners can see the quarterly inspections of their properties while tenants can view any rent or other adjustments to their lease terms and conditions.
Electronic Rent Payment & Disbursement
Once the tenants have moved in, both the owner and the tenant will have full 24/7 access to our portal. Tenants can make their rent payment electronically through the portal without any unwarranted delays....
that sending a check by mail could cause. Each time a rent payment is received through our portal, an email notification will be sent to the owner immediately. Subsequently all rent payments will be disbursed to the owners’ bank account after all payments have been cleared and management fees have been deducted accordingly.
Timely Communication With Our Responsive Staff
As simple as this may sound, this is by far one of the most frustrating issues most owners and tenants are faced with and complain about in regard to their experience with their current property managers....
these grievances range from not getting an immediate response back from their property manager like they were promised, to, the staff treating their job in managing various aspects of their duty, as if they are doing these tasks as a favor for the owners, rather than a job they are paid to perform. In fact the whole concept of Cook Group Property Management began with one of our investment real estate clients complaining about changing property managers twice in 3 years due to this very frustrating issue. At Cook Group Property Management, we ensure all inquiries are addressed within 24-48 hours without exception. In fact that is the very reason we offer all our new clients our month-to-month no obligation policy during the first 6 months to ensure they are fully satisfied or you may terminate our services if you don’t feel we are doing the job you have hired us to do. Unlike all other property management companies, we guarantee to walk the walk, and not just talk the talk. You will be fully satisfied or you may terminate our services by giving us a 30 day notice.
Repair & Maintenance
Tenants can report all needed repairs through our portal so that we can share them with the owners for immediate repair by one of our licensed expert vendors....
Owners can either choose to have one of our vendors do the repair, or if they wish, they can use their own if they feel more comfortable doing so. If the owner decides to use one of our in-house vendors, we will get a quote to the owner for approval before the repair takes place. Then after the problem has been rectified, a bill will be submitted to the owner to be paid for that repair.
24/7 Emergency Repair
Although rare, this is one of the most important aspects of our work. Emergency repairs such as a broken water or gas pipes can be stressful and if not taken care of immediately....
it can cause major damage to a property and have harmful affects to the tenants’ well-being and their belongings. Cook Group Property Management will provide all tenants with a 24/7 emergency phone number to report any and all unexpected issues that may happen during off-hours. We will then immediately dispatch the appropriate vendor to the property to rectify the emergency situation and notify the owner to ensure they are fully informed of such emergencies and take the appropriate steps to prevent any further damage to their investment property.
Quarterly Property Inspection
Each and every property will be inspected by our expert staff on a quarterly basis. Then all inspection reports along with photos of each inspected area of the properties are uploaded into the owners’ portal....
for their review. This is to ensure the property is in good condition and treated well by tenants before a minor issue becomes a costly repair if left unattended. This is also to ensure tenants are treating the property in accordance with the terms of their lease. If a violation is detected, the tenants will be warned about it verbally and in writing to make sure they are in full compliance of their lease terms and conditions.
Late Rent or Non-payment
Most tenants pay their rents on time, but there are those who are either late in making their payment or stop paying altogether due to various reasons. This can cause financial stress on owners....
who may depend on this fund to support themselves. To ensure this causes as little stress on our owners as humanly possible, Cook Group Property Management will first try to contact the tenant to entice them to make full payment plus late fees in accordance with the terms of their lease, or if not, we then begin to follow the appropriate legal procedure for eviction. This begins by sending the tenant a ‘Pay or Quit’ notice. Typically at this stage most tenants will comply and pay their rents along with the late fee based on the terms of their lease, however, there are times when the tenant continues to neglect their payment, and this is when we escalate the matter through the legal process.
Legal Eviction Process
If the tenant decides to ignore the ‘Pay or quit’ notice, we are then forced to escalate this matter by following through the legal process and file an eviction notice through the court system....
to evict the delinquent tenant. The Cook Group Property Management will do all the leg-work and the necessary documents’ submission on behalf of our owners. Owners sole responsibility is to pay the costs/fees associated with this legal process and documentations.
PROPERTY OWNERS:
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Contact Us
- Phone: (540)481-6715
- Email: info@cookgrouppropertymanagement.com
- Cook Group Property Management
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Address: 210 E Main Street
Front Royal, VA 22630